Privacy Policy

Effective Date: May 5, 2026

1. Introduction

This Privacy Policy explains how Kelley Agency USA (“we,” “us,” or “our”) collects, uses, and shares information when you visit kelleyagencyusa.com or finalexpensesolutions.online, interact with our Final Expense Solutions Facebook or Instagram page, or submit a quote request through one of our forms or advertisements.

Final Expense Solutions is a marketing brand operated by Kelley Agency USA. By using our websites or submitting your information, you agree to the practices described in this policy.

2. Information We Collect

We collect information that you voluntarily provide when you request a quote, fill out a form, click an advertisement, message us on social media, or otherwise contact us. This may include:

• Full name
• Phone number
• Email address
• Mailing address
• Date of birth
• State and ZIP code
• Coverage amount requested
• Beneficiary preference
• General insurance-related information you choose to share with us

We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device type, referring page, and pages viewed.

3. How We Use Your Information

We use the information you provide to:

• Respond to your quote request and contact you about life insurance options
• Match you with coverage that fits your needs, budget, and qualifications
• Prepare and submit applications to insurance carriers on your behalf, with your permission
• Provide ongoing service, support, and policy updates
• Improve our website, advertising, and customer experience
• Comply with legal, regulatory, and licensing obligations

4. How We Share Your Information

We share your information only as needed to provide our services. Recipients may include:

• Licensed insurance agents and producers affiliated with Kelley Agency USA
• Insurance carriers and underwriters when quoting, applying for, or servicing a policy
• CRM, lead management, and customer service platforms we use to operate our agency
• Marketing and advertising platforms we use to deliver and measure our ads, including Meta (Facebook/Instagram) and Google
• Service providers that help us run our website, communications, and back-office operations
• Government agencies, regulators, or other parties when required by law or to protect our legal rights

We require these parties to handle your information responsibly and to use it only for the purposes for which it was shared.

5. We Do Not Sell Your Personal Information

Kelley Agency USA does not sell your personal information. We do not rent or trade your information to data brokers or unrelated third parties for their own marketing purposes.

6. Cookies, Pixels & Advertising Tools

Our websites and landing pages may use cookies, web beacons, conversion pixels, and similar tracking technologies — including the Meta (Facebook/Instagram) Pixel and Google Tag / Google Analytics — to:

• Understand how visitors use our site
• Measure the performance of our advertisements
• Show you relevant ads on Facebook, Instagram, Google, and other platforms

You can control cookies through your browser settings, and you can adjust your ad preferences directly through Meta and Google. Disabling cookies may affect how some parts of our website function.

7. Communications & Your Consent

By submitting your information through one of our forms, advertisements, or landing pages, you agree that Kelley Agency USA and its licensed agents may contact you by phone call, text message (SMS), email, or voicemail at the contact information you provide — including by automated technology — to discuss life insurance options such as final expense, burial, cremation, and related coverage.

Your consent is not required as a condition of purchasing any insurance product or service. Message and data rates may apply for text messages. You may opt out of marketing communications at any time by replying STOP to a text message, clicking unsubscribe in an email, or contacting us directly using the information at the bottom of this policy.

8. Your Rights & Choices

You may request to:

• Access the personal information we have about you
• Correct or update inaccurate information
• Delete your information from our records, subject to legal and regulatory retention requirements
• Opt out of marketing calls, texts, or emails

To exercise any of these rights, contact us using the information at the bottom of this policy. We will respond within a reasonable timeframe and may need to verify your identity before fulfilling your request.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information against loss, misuse, unauthorized access, alteration, and disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our website and services are not directed to, and we do not knowingly collect personal information from, children under the age of 13. If you believe a child has provided personal information to us, please contact us so we can promptly remove it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we do, we will revise the “Effective Date” shown at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or if you would like to make a request regarding your personal information, please contact us:

Kelley Agency USA
Phone: (832) 605-8694
Email: colton@kelleyagencyusa.com
Website: kelleyagencyusa.com